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Responsible Gaming

At Viva Slots Responsible Gaming – Your safety is our priority

Gaming should be a source of fun, not stress. Viva Slots believes every player has the right to a safe and healthy gaming experience. Our responsible gaming tools and guides are here to help you enjoy it mindfully.

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Our Responsible Gaming Tools

Viva Slots provides robust safety measures to keep every player protected.

Setting a Deposit Limit

You can set your own daily, weekly, or monthly deposit limit. Once a limit is set, lowering it takes effect immediately, but increasing it requires a 24-hour waiting period — giving you time to reflect before making changes.

Session Time Limit

Set a limit on how long you play in a single session. Once the time is up, Viva Slots will automatically notify you and, if needed, end the session. Playing for extended periods without a break increases stress — so take regular breaks.

Self-Exclusion

If you feel like you need a break, use the self-exclusion feature on Viva Slots. You can suspend your account for as little as 7 days or permanently. During this period, no promotional communications will be sent to you.

Set Loss Limit

Set a loss limit so your session ends automatically once you reach a certain amount. This feature helps you stay within budget and keep a clear head while playing.

Cooling-Off Period

If you want a short break but not a permanent one, choose a cooling-off period. Your account can be temporarily deactivated for anywhere between 24 hours and 6 weeks.

Reality Check

A pop-up notification will appear at regular intervals to let you know how long you have been playing and how much you have won or lost. This helps keep you grounded in reality.

1What is responsible gaming and why does it matter?

Responsible gaming means enjoying gaming as a form of entertainment — where you make conscious decisions, understand your own limits, and do not allow gaming to affect other important areas of your life. At Viva Slots, responsible gaming is not just a policy; it is a core part of what our platform stands for.

Online gaming is growing rapidly in popularity across Bangladesh. Many people come to gaming hoping for entertainment or extra income. However, for some — particularly those under stress or facing financial difficulties — gaming can become an addiction. This addiction can have a serious impact on family, relationships, career, and health.

That is why Viva Slots places the highest importance on responsible gaming. We want every user to play with full awareness, make use of the available tools, and never hesitate to seek help when needed.

Keep in mind: Gaming is a form of entertainment. Play for fun, not as a source of income. The moment you feel you are losing control, take action right away.

2How to Build Healthy Gaming Habits

Responsible gaming is about more than setting limits — it means keeping gaming a balanced part of your life. Viva Slots' experts recommend building the following habits to keep your gaming experience safe and enjoyable:

  • Set a budget first: Before each session, decide how much you are willing to spend. That amount should be something you can afford to lose without it affecting your daily life.
  • Set a time limit: Set aside a fixed time each day for gaming. Play only after your family time, work, and studies are taken care of.
  • Don't play on impulse: Gaming while angry, sad, or anxious is harmful. Your decision-making ability is reduced in these states, and you are more likely to take bigger risks.
  • Accept Your Losses: Chasing losses by placing bigger bets is a dangerous habit. Losing is a normal part of gaming — accept it and move on.
  • Take regular breaks: Get up every 30–45 minutes, take a short walk, and drink some water. This helps you stay focused and alert.
  • Do not play while drinking: Impaired judgment from intoxication can lead to serious losses in gaming.
  • Keep away from children: Never leave your account credentials within reach of children in the household.

Build these habits gradually. Viva Slots' responsible gaming tools are here to support you every step of the way.

3Limit Management

Log in to Viva Slots, go to Account Settings, and set the following limits on your own:

Limit Type Duration Time to Take Effect
Deposit Limit Daily / Weekly / Monthly Immediate (decrease) / 24 hours (increase)
Bet Limit Per bet Immediate (decrease) / 24 hours (increase)
Loss Limit Daily / Weekly / Monthly Immediate (decrease) / 24 hours (increase)
Session Time Limit Per session Immediate
Cooling-Off 24 hours – 6 weeks Immediate
Self-Exclusion 7 days – Permanent Immediate

Important: Increasing a limit always carries a 24-hour delay so you can reconsider with a clear head. Once self-exclusion is activated, it cannot be cancelled before the set period ends.

4Recognize the Signs of Gaming Addiction

Gaming addiction is a real issue that can affect anyone. If you notice the following signs, it is time to take them seriously:

  • Feeling restless or irritable when not gaming.
  • Skipping sleep, meals, or work because of gaming.
  • Placing bigger bets to chase lost money.
  • Lying to family or friends about your gaming.
  • Wanting to stop gaming but being unable to.
  • Borrowing money or dipping into savings to fund gaming.
  • Your relationships or work are suffering, but you cannot stop gaming.
  • Feeling guilty or ashamed after gaming, yet continuing anyway.

If you notice two or more of the signs above, contact the Viva Slots support team or use the self-exclusion feature. Taking action early is always the right call.

5Self-Assessment – Check Yourself

Ask yourself the following questions honestly. Your answers will help you understand where your gaming habits are headed:

In the past week, have you spent more on gaming than your set budget?
Never Sometimes Often Always
Have you ever played more to try to win back money you lost?
Never Once or twice Often
Have family members made comments about your gaming?
No Yes, once Yes, repeatedly
Do you feel irritable or restless when you are unable to game?
No Sometimes Often
Have you skipped sleep or meals because of gaming?
Never Once or twice Often

If most of your answers are "Never", you are on the right track. But if you answered "Often" or "Always" to any of them, do not wait — seek support now.

6Minor Protection

Viva Slots strictly prohibits anyone under 18 from gaming on our platform. Age is verified at registration, and identity documents may be requested when necessary. A message to parents:

  • Keep your account login details out of reach of children.
  • Use parental control software on your devices.
  • Make your children aware of the risks of online gaming.
  • If you have any concerns, contact our support team immediately.

If you suspect a minor is using your account, immediately By logging in Temporarily suspend your account and contact our support team.

FAQ

Yes, enabling self-exclusion keeps your account balance completely safe. You can withdraw your funds at any time. Only new bets and deposits will be blocked for the selected period.

Lowering a limit takes effect immediately. However, increasing a limit requires a 24-hour waiting period. This rule is in place to protect you from making impulsive deposits.

Absolutely. If a family member is struggling, contact our support team. We can restrict the account in question and provide information on professional assistance.

A cooling-off period is a temporary break lasting from 24 hours up to 6 weeks, after which your account reactivates automatically. Self-exclusion is longer-term — it can range from 7 days to permanent, and cannot be reversed before the set period ends.

Log in to Viva Slots and go to Account Settings or the Profile menu. There you will find the Responsible Gaming section, where all tools can be set up easily.
Table of Contents
Set limits quickly
1
Log In to Your Account
Access your Viva Slots account.
2
Go to Profile Settings
Click the profile icon in the top right corner.
3
Choose Responsible Gaming
Open the Responsible Gaming section from the menu.
4
Set Your Limits
Activate and save your preferred limits or exclusions.
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Support Resources

These organizations can help if you are facing a gaming problem.

Mental Health Services

If you are feeling stressed or anxious, speak with a professional counselor. Free services are available at government hospitals.

Family Counseling Center

If gaming addiction is causing tension at home, reach out to a family counseling service. Work through it together.

National Helpline

Call the Bangladesh government's mental health helpline. Trained counselors are available to listen.

Viva Slots Support

Our dedicated Responsible Gaming team is available 24/7, every day of the week. Reach us via live chat.

Educational Resources

Read Bangla guides and informational resources on understanding and overcoming gaming addiction. Awareness is the best prevention.

Voluntary Organizations

Local community organizations can help with addiction rehabilitation. Asking for help is never a sign of weakness — it takes courage.

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Join Viva Slots and make full use of our powerful responsible gaming tools. Set your own limits, build healthy habits, and keep gaming fun.

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